G Suite for Education FAQ

  • GENERAL QUESTIONS

    What is G Suite for Education?

    G Suite for Education is a free suite of tools for online learning and collaboration that allows students and teachers to communicate, collaborate, and store information in a secure cloud environment.

    Do other schools use G Suite for Education?

    G Suite for Education is used by millions of students across the world, at K-12 schools, colleges and universities.

    How much does G Suite for Education cost?

    G Suite for Education is free for schools and their students.

    How is a Whitesboro CSD G Suite for Education account different from a personal Google account?

    Whitesboro CSD Google accounts are centrally managed and configured appropriately for educational use. Only Google apps and services that are applicable to an educational setting are available in our Whitesboro CSD G Suite for Education domain. 

    How does G Suite for Education help students collaborate?

    G Suite for Education facilitates collaboration in several ways. One key feature is the ability for multiple students to compose and edit a single document at the same time, without having to physically be in the same place. This level of collaboration is not possible with traditional document creation tools, even when in the same classroom.

    Can I email my child at his/her Whitesboro CSD G Suite for Education account email address?

    No. Whitesboro CSD G Suite for Education student email addresses are only able to send and receive email to and from other Whitesboro CSD G Suite for Education email addresses or other approved educational services. Any changes to this policy will be communicated to parents in advance.

    Can my child send email to family members or friends who do not have a Whitesboro CSD G Suite for Education email address? 

    No. Whitesboro CSD G Suite for Education student email addresses are only able to send and receive email to and from other Whitesboro CSD G Suite for Education email addresses or other approved educational services. Any changes to this policy will be communicated to parents in advance.

    My child is having problems with his/her Google account after school hours, whom can they contact?

    Whitesboro CSD is not able to offer after-hours support for G Suite for Education accounts. Students should report any problems to a teacher or Information & Instructional Technology Department staff member upon returning to school.*

    *COVID-19 NOTE: During the current closure, Parent/Guardians can submit IT support requests here.

    Are there consequences if my child misuses his/her G Suite for Education account?

    Your child’s use of G Suite for Education is covered under the Acceptable Use PolicyInternet Safety Policy, and Student Code of Conduct.
     

    ACCESS

    Can my child access their G Suite for Education account outside of school?

    Yes, from any PC, Mac, iPad, iPhone, Android device, or any other device with a supported web browser and access to the internet.

    What if my child already has a personal Gmail account? Can he or she use this account instead of the Whitesboro CSD G Suite for Education account?

    No. Students must utilize their assigned Whitesboro CSD G Suite for Education accounts to take advantage of our G Suite for Education domain.

    Can parents receive a free Whitesboro CSD G Suite for Education account and email address?

    No, Whitesboro CSD is not able to offer G Suite for Education accounts to parents. You may create a free personal Google account by visiting https://accounts.google.com/signup.

    Will my child be able to access their Whitesboro CSD G Suite for Education Google account from a smartphone?

    If they choose to do so, students may access their Whitesboro CSD G Suite for Education accounts from their smartphones by downloading the G Suite for Education app. Please note that use of G Suite for Education will constitute data usage on their smartphone plan; connecting to Wi-Fi when available will avoid excess data usage. Whitesboro CSD is not liable for data charges or fees resulting from G Suite for Education use on personal smartphones or other devices.

    Does my child need a specific device to access G Suite for Education?

    No. G Suite for Education works on any internet-enabled device with a compatible web browser or app, including PCs, Macs, iPads, iPhones, and Android devices.

    I do not have internet access at home. What resources are available to my child?

    The Whitesboro CSD G Suite for Education domain can only be accessed using an internet connection. Wireless internet access is provided in all Whitesboro CSD school buildings. Access after school is available in media centers during scheduled hours. Public libraries also offer free internet access in their buildings and may be helpful for weekend or evening access.**

    **COVID-19 NOTE: During the current closure, Parent/Guardians should reach out to their child's principals to discuss options for students without internet access.

    SECURITY

    Will students see advertisements when they use G Suite for Education?

    No - as long as students are logged into their Whitesboro CSD G Suite for Education account, they will not see advertisements.

    Will email filtering (inappropriate words, etc.) work when my child is sending and receiving emails from home?

    Yes. All email is filtered regardless of where the student accesses the account. All email coming to and leaving from the Whitesboro CSD G Suite for Education is filtered to ensure the appropriateness of all text and material.

    Does Google own the content created in G Suite for Education?

    No. In the Whitesboro CSD G Suite for Education domain, the District maintains ownership of all content produced and stored in G Suite for Education.

    Does Google share the information in G Suite for Education?

    No. Google does not share any data or user information in G Suite for Education with any other party. Google complies with COPPA (Children's Online Privacy Protection Act) and FERPA (Federal Education Regulation and Privacy Act) regulations. More information about privacy and security can be found here.

    Is there a risk that the email my child receives at home on their Whitesboro CSD G Suite for Education email account could contain a virus that could infect our home computer?

    Student email from our G Suite for Education domain is filtered and comes only from other Whitesboro CSD G Suite for Education accounts and approved educational domains, reducing this risk of messages with viruses or malware. Email filters are not infallible - there is risk inherent with any email system, that viruses and other malware could infect a computer. It is best practice to ensure that you have a reputable free or paid antivirus/antimalware program on your computer. Whitesboro CSD is not liable any damages resulting from messages received in G Suite for Education.