ParentSquare FAQ's

Yes, ParentSquare is replacing SchoolMessenger as of summer 2024.

Yes, the Whitesboro Mobile App will no longer be operational as of summer 2024.

To ensure that parents/guardians have a seamless and consistent experience with all of their child(ren)’s teachers, ParentSquare will become the standard communication platform for all teachers by the start of the 2025-2026 school year. 

ParentSquare registration emails were sent as part of our initial launch in August 2024, to the email addresses and/or cell phone numbers of parents/guardians. If you did not receive a ParentSquare invite, then it is possible we don’t have accurate contact information on file. Please contact your child’s school to verify or correct your contact information.

Invitation links expire after 24 hours. You do not need to wait for a new invitation; you can register using the email or phone number you have on file with your child’s school at https://www.parentsquare.com/signin.

We currently have the same email address and/or cell number on file for you and your spouse.  It is recommended that each spouse have their own cell phone number and email address on file.  If you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records), only one spouse will be able to log in to ParentSquare using that email address.  Contact your child’s school to add an additional email address.

No. ParentSquare can be accessed from a web browser on a computer, tablet, or other internet-enabled device at https://www.parentsquare.com/signin.

To download, use the links at www.wboro.org/parentsquare or search for ParentSquare in the App Store or Google Play.

ParentSquare will be the main source of communication for the District by the start of the 2025-2026 school year. Please note that other communication platforms and methods may be utilized during the 2024-2025 transition period. Please be patient as staff transition to this new platform.

Yes, once the feature is enabled in September 2024, and teachers begin using ParentSquare, parents/guardians can contact their child's teacher privately with direct messaging. 

How to Send a Direct Message

ParentSquare will notify Parents/Guardians. ParentSquare is an all-in-one platform that contains personally identifiable information for each student, therefore, we only engage with those designated contacts.

No, usernames and passwords should never be shared. Non-parent/guardians can sign up for Closures, Delays, and Cancellations at our community groups page. 

Join Community Group

No. As long as you do not share contact information (email or phone number), each parent/guardian has their own private account. Both parents/guardians will see everything related to the shared student.

Non-parent/guardians can sign up for Closures, Delays, and Cancellations at our community groups page. Information about Closures and Delays can also be found on the District website, and local TV and radio stations.

Join Community Groups

No. However, teachers can utilize the platform to remind families and students about due dates if they choose.

It takes 24-48 hours for contact information to be updated in ParentSquare.

Please check your spam folder. Also add donotreply@parentsquare.com to your email contacts. If you still are not receiving emails, please contact support@parentsquare.com.

ParentSquare will always reflect the most current information in our student information system. If a child is missing from your account, please contact that child’s school.

Use the "Forgot Password" option at https://www.parentsquare.com/signin.

Yes. Any changes made in ParentSquare will be reported to your child’s school, confirmed, and updated in our records. Please note that it can take 24-48 hours for this change to take effect in ParentSquare. 

Update Your Email Address, Phone Number or Home Address

Yes. ParentSquare can automatically perform two-way translation.

Language Settings

Yes. Notification settings can be customized.

Manage Your Notification Settings

Yes, limited information is sent via email, text message, and/or phone call to unregistered parents/guardians.  Parents/Guardians who create an account can interact by viewing posts, messaging, downloading attachments, managing their communication settings and preferences, and more.

What Unregistered Users Can See and Do from a Notification

If you can't sign into ParentSquare with your email or phone number, please contact your child’s school to ensure your contact information is correct.

Check your Notification Preferences under “My Account”. Are your notification preferences on? Check your spam folder for emails from donotreply@parentsquare.com. Add the domain ParentSquare.com or the email address donotreply@parentsquare.com to the safe senders list in your email.

For text messages, text the START to 66458 to resume text messaging.

As of summer 2024, Mass notifications and Urgent Alerts, Mobile application (iOS and Android), Attendance notifications, Teacher and classroom communication, Direct Messaging with two-way translation, and Calendar are in use. Additional features will be implemented in the future.

If you have questions, click the question mark in the top right corner of the ParentSquare web version, or the Help tab on the ParentSquare app (tap the triple bar icon at the top left) to find answers to many common questions.